Privacy Policy

1. Who We Are

Basic Media ("Basic", "we", "us", or "our") is a performance marketing agency focused on Shopify brands in the United States. We operate the website withbasic.media (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or engage with our services.

2. Information We Collect

We may collect the following types of information:

• —Contact information — name, email address, phone number, and company details you provide when filling out our contact form or booking a call.
• —Usage data — pages visited, time spent on pages, browser type, device type, and referring URL, collected automatically via analytics tools.
• —Communications — any messages or information you voluntarily share with us via email or the contact form.

3. How We Use Your Information

We use the information we collect to:

• —Respond to your enquiries and schedule discovery calls
• —Deliver and improve our marketing services
• —Send relevant updates or follow-up communications you have requested
• —Analyse Site usage to improve our content and user experience
• —Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our Site and delivering services (e.g. email platforms, scheduling tools, analytics providers), under strict confidentiality obligations. We may also disclose information if required by law or to protect our rights.

5. Cookies & Tracking

Our Site may use cookies and similar tracking technologies to enhance your browsing experience and gather usage analytics. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Some features of the Site may not function properly without cookies.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. When your information is no longer needed, we securely delete or anonymise it.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise any of these rights, please contact us at hello@withbasic.media. We will respond within 30 days.

8. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@withbasic.media.